Some of you may have read my post last year around Christmas time about my struggle of staying in a hotel in Edinburgh and having to hire equipment that didn’t work. Well it might not be Edinburgh, but I have finally found a hotel in Glasgow that takes away all that stress. Last month I stayed at the Crowne Plaza just outside the city centre of Glasgow and I loved it, the reason being it had a fully functioning tracking hoist in their accessible hotel room that was perfect for what I needed. This is something that I feel all hotels should have (at least one room anyway) but unfortunately, they don’t. I feel this is something that wouldn’t cause a problem even if the person in the room didn’t need use of the hoist as the one that is in the Crowne Plaza can be disconnected from the track with no issue.
There are only a couple of accessible rooms that have a tracking hoist in them, but it is better than none, am I right? I found out that the Crowne Plaza had these facilities a while ago although I didn’t have a reason to stay until last month. I was through in Glasgow to support the Euan’s Guide at the Independent Living Exhibition and decided to treat myself to 2 nights away as it was a 2 day event. I’m not the earliest of risers so being right next-door to the SEC Exhibition Center was perfect. I’m not here to talk about the event though, it was a great 2 days of networking but, the main thing I want to talk about is the great experience I had at the Crowne Plaza and the need for other hotels to follow their lead.
When I’ve used car parking facilities at hotels before there are usually only about 3 or 4 disabled spaces and are usually all taken however, at the Crowne Plaza there were quite a lot. You pay a daily rate of £6 for the car park if you are staying in the hotel. Once I parked my car on the Wednesday I did not to move my car until we left on the Friday, we ate in the restaurant within the hotel the first night and walked over the bridge of the Clyde to the restaurant within the Premiere Inn. The restaurant within the Crowne Plaza was very modern and the staff could not have been anymore nice, it was a little more on the expensive side, but I suppose that’s what you get with 2 (small) glasses of wine on the bill 😉. The way that staff treat you is the main opinion you take from visiting somewhere, and having a disability it’s even more important. I am happy to say though that I have nothing negative to say about the staff when I visited the Crowne Plaza, from the moment I arrived I was highly impressed with how I was treated. Usually people speak to my helper instead of me and I was waiting for that moment to come when we checked in, but it didn’t. At every opportunity that I interacted with a staff member they always spoke to me first, even in the lift a staff member who I’m guessing was maintenances asked me if the hoist and everything else was okay. Now although at first, I was a little annoyed because he just presumed I was in the room that had the hoist, I then thought “Claire he’s just being nice” and thanked him.
Now the hoist in the accessible room is the crème de la crème of staying in the Crowne Plaza if you have a disability and need the use of such equipment. As I said not many hotels have a tracking hoist in their rooms and finding one is very rare, especially some place modern. The hoist was similar to the one I use at home, so I could operate it without a problem but, instead of me being in full control on moving myself I had to be pulled across the track by my helper. Luckily though I was still able to operate the remote on the hoist to lift myself from my wheelchair, lower myself on to the bed and vice versa. The bed in the accessible room is a double bed which was very strange to sleep in because of my small size and there was a carers room adjoined. There is a tracking hoist in the shower room of the accessible room which wasn’t as accessible because the track was diagonal across the room, and whilst it led to the left of the room the shower was at the right. This would make it impossible for anyone that solely relies on the use of a hoist to have a shower, unless they use a shower chair that is able to be moved around. Although in general the shower room is quite narrow I just managed to hoist with my wheelchair in the shower room and my helper assisting me.
In general though I am so glad that I have found a hotel that suits my accessibility needs, or at least most of them. I mean I still had to improvise a little but, I’m used to it. I visit Glasgow a lot and have family that live there, so it’s great that I’ve found somewhere that I can stay without having the stress of hiring equipment. I’ve written a full review on the Crowne Plaza for the Euan’s Guide which you can read here, I can’t wait to stay here more in the future and have in fact already booked to stay again at the end of the month.